Policies

The fine print, kept short.

How booking works, and what happens to your information. Questions? Email mfmstudionyc@gmail.com.

Booking & cancellation

Booking: Send an enquiry or email mfmstudionyc@gmail.com with the shoot you have in mind and when. We reply with open times, and your session is booked once we’ve confirmed it by email. Nothing is charged to book.
Payment: Payment is due on the day of your shoot, before we start, unless your quote says otherwise. We confirm how to pay before the day.
Rescheduling and cancelling: Plans change. To move or cancel, write to mfmstudionyc@gmail.com at least 24 hours before your session, and there’s no charge. If you cancel with less notice or don’t show up, we may ask for a deposit before booking you again. If we ever have to cancel, we’ll get in touch straight away and find you a new time first.
Weather: Most of our sessions are outdoors. If rain or bad weather is forecast, we'll reach out to move your session to the next good day at no cost.
Running late: We'll wait for you, but the session still ends at its booked time so the next client isn't kept waiting. If you're running more than 15 minutes late, text or email us and we'll work out the best option together.
Your photos: Edited photos are delivered through a private online gallery within the turnaround listed for your session. We pick and retouch the best frames from the shoot. You can use them as described in your session: personal sessions include unlimited personal use, and business shoots include commercial use. The studio keeps the copyright.
Sharing your session: We’re a new studio building our portfolio, so we may share a few favourites from your session on our website and social media. If you’d rather we didn’t, tell us when you book or email mfmstudionyc@gmail.com at any time, and we won’t, or we’ll take them down.

Privacy

What we collect: When you send an enquiry: your name, email, the kind of shoot, and anything you choose to tell us, such as a date, location, budget or message. We also keep the emails you send us and the details of any session we arrange.
How we use it: Only to reply to you, plan and deliver your shoot, and send you your photos. We don't sell your information, and we don't add you to a mailing list.
Services that handle it for us: Cloudflare hosts the site, forwards our email and runs a spam check on the enquiry form. Supabase stores enquiries. Resend sends our emails. Google hosts our email and calendar. Each handles your information only to provide that service to us.
Analytics and cookies: We use Cloudflare Web Analytics to count visits. It doesn't use cookies and doesn't track you across other sites. We don't use advertising or tracking cookies. The spam check on the enquiry form may set a cookie it needs to work.
How long we keep it: We keep enquiries and session details for as long as we need them to work with you and to keep basic business records.
Your choices: You can ask us for a copy of what we hold about you, or ask us to correct or delete it, by emailing mfmstudionyc@gmail.com.

Last updated September 23, 2026.